FAQ
Subscription Enquiries
- TV Subscription
- For information about any TV subscription package, including TV only, TV & Online and Membership please call customer services on 08708 412 321.
- For information about any TV subscription package, including TV only, TV & Online and Membership please call customer services on 08708 412 321.
- Website Subscriptions
- For information about subscriptions to www.playboy.co.uk please contact us via this page.
Technical Information
- Recommended Software and Browser Plug-Ins
- Internet Explorer - Please make sure you are using the latest version of Internet Explorer 6, as this will allow the best experience of Playboy UK.
Download the latest version of Internet Explorer 6. - Windows Media Player- Please make sure that you're using the latest version of Windows Media Player.
Download the latest version of Windows Media Player. - Video Codecs - If you're having problems viewing video you may need to download and install the necessary codecs (compression software) on top of your Windows Media Player.
Download the latest codec's for Windows Media Player. - Macromedia Flash - To get a full site experience it is recommended that you install the latest version of the Macromedia Flash browser plug-in.
Download the latest version of the Flash plug-in.
- Internet Explorer - Please make sure you are using the latest version of Internet Explorer 6, as this will allow the best experience of Playboy UK.
- Firewall Settings
- If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.
- If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.
- I have Broadband, but am having problems streaming the 256k videos?
- If you have an Internet connection of greater than 256k, but experience a lot of rebuffering when viewing the 256k stream, the problem is most likely to be caused by network congestion over your ISP connection.
You can test out the current download bandwidth available to you using one of the following links:
Bandwidthplace Speed Test
UK Broadband Speed Test (downloadable)
The results of these tests need to be around 400kbits/s in order to successfully stream the 256k videos, and please take into account fluctuations in local bandwidth.
Please contact your Broadband provider directly to resolve these issues - If you have an Internet connection of greater than 256k, but experience a lot of rebuffering when viewing the 256k stream, the problem is most likely to be caused by network congestion over your ISP connection.
- System Compatibility
- All of the video and audio footage within this site is protected by Microsoft DRM, this means that only users using PC and operating with Internet Explorer 6.0 or above can access any video content. If you are operating within these parameters and having difficulties accessing the video please contact us via the details below
- If you are still encountering technical problems then please contact us via this page.
Who do I contact for new business/marketing enquires?
Please contact Faisal Ahmed for all business/marketing enquires
Who do I contact about becoming a Playboy model?
Please email castings@playboy.co.uk with any questions you have about becoming a Playboy model
General Support Enquiries
- If you have a general non subscription or technical related enquiry then please email our help desk.
